5.1 orders

Formalized once order, i.e. with the acceptance of the terms of use and the confirmation of the process of purchase, the company always sends an email to the customer confirming the details of the purchased.

5.2 delivery terms

shipments will make them via NACEX. The order placed by you will be delivered within a maximum of 10 working days since we have made you the order confirmation. Although the usual delivery time is 24 / 48 h in populations with Agency Nacex and its scope from km 0 (15 ida km and 15 km return), since the completion of the order.

These terms are media, and therefore an estimation. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, the company shall inform customers as soon as it becomes aware of them. Each delivery is deemed as the moment in which the transport company put the product available to the client, which is materialized through the control system used by the transportation company.

Once order leaves our warehouses will be sent you an e-mail notifying you that your order has been accepted and is being sent. For security reasons, the company does not send any orders to sections of post or military bases, nor will accept any request when it is not possible to identify the recipient of the order and your address.

5.3 product delivery

Company undertakes to deliver the product in perfect condition at the address indicated by the customer in the order form, and in any case must be understood in the peninsula of Spain and Portugal. In order to optimize delivery, thank the customer to indicate a direction in which the order can be delivered within the regular working hours.

The company is not responsible for the errors caused in the delivery when the delivery address entered by the client in the order form does not conform to reality or have been omitted.

5.4 cancellations

If the cancellation of the order arrives before the exit of goods the customer will not have any spending. In the case of a cancellation after the departure of the order, the customer will be charged shipping costs as well as costs of return of this same order.